Complaints Policy

We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

1. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
2. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
3. If after completion of delivery/installation a fault develops please provide notification of such shortage or damage upon delivery or in writing within seven days of delivery. Please contact us on [email protected].
4. Our customer relations team aim to respond within 48 working hours to your report.
5. We will always request photos which clearly demonstrate any reported defect, so we are able to determine the cause prior to the possibility of rectification.
6. If a defect does occur and clearly is the fault of Noah, then we will give you suitable options which may include repair or partial refund (at the discretion of management).