FAQ

Frequently asked questions

Where do you deliver?

We deliver to most parts of England and Wales, but unfortunately we don’t deliver to Scotland or Ireland.

Please contact one of our team members to find out if can deliver to your location.

Do you have a delivery fee?

Delivery is free to people within a 150 mile radius of our site. Our address is Unit 44 PDH Estate, Neachells Lane, WV13 3SF.

If you’re outside this radius, then please contact us before ordering for an estimated delivery fee.

How long does delivery take?

Delivery time varies depending on how busy we are. All our products are bespoke and handmade, which means the delivery time for each order is different. We will be able to give you a firm delivery date once we’ve processed your order.

What is your installation service?

Noah Garden Rooms also provides an installation service for all of our products, saving your time and hassle from doing it yourself. We’ll bring the materials to your site at a time convenient to you and install the building using our expert team.

How do I qualify for your installation service?

You must meet certain requirements in order to qualify for this service:

  1. There must be clear access to installation site. Due to insurance regulations, we cannot carry the materials or our equipment through your house. We are also unable to lift the materials over walls, fences and garages.
  2. We need a clearance height of at least eight feet.
  3. You must have a solid and level base already installed at the site.

If you do not meet these requirements, then we reserve the right to withhold our free installation service. We will drop off the materials at your premises without installation and collect any outstanding balance. If you fail to pay any outstanding balance, then Noah Garden Rooms will return the materials back to our site.

What if I don’t meet the requirements for the installation service?

We ask to you to understand that our installation service is only available if our requirements met. If you do not meet the requirements, then we reserve the right to drop off the materials at your site and collect any outstanding payment.

What are your payment methods?

We accept bank transfer, cash on delivery, cheques (7 days prior), PayPal, debit cards and credit cards.

What buildings do you sell?

We sell sheds, summerhouses, workshops, garages, log cabins, stables, dog runs and more. We handmake all our buildings ourselves from the finest quality redwood timber. All buildings can be customised to your specifications.

What is the lifespan of your buildings?

All our buildings have a long lifespan thanks to the tanalisation of our timber. Tanalisation is a process where we impregnate the wood with a preservative called Tanalith E. This increases the lifespan of the timber by making it resistant to fungus, insects, rot and damp.

However, we strongly recommend that you apply an oil-based sealer yourself to make your building fully waterproof.

Are your buildings waterproof?

No, our buildings are not waterproof. You will need to apply an oil-based sealer yourself to make your building waterproof. We do take measures ourselves to prevent water from entering (e.g. with roofing felt, silicon beading and facias). Also, our timber is tanalised, which makes it resistant to damp and mold. However, this does not mean our buildings are completely waterproof. So, we highly recommend that you invest in waterproofing treatment, especially if there will be electrical appliances inside your garden building.

Do you provide a warranty?

Yes, we provide a standard warranty as well as a ten-year rot warranty.

Please note note that if you fail to install the building on a flat, solid base then this may void the warranty.